Technical Writing for Foreman / Red Hat Satellite

Lena has been hired to work part time on a project I’ve been involved with for almost five years. Over the last two years, many peo­ple came and went, a lot of peo­ple have been assigned full time, but no one has made so large a pos­i­tive impact in so short a time as Lena.

Lena imme­di­ate­ly demon­strat­ed her tech­ni­cal com­pe­ten­cies with git work­flows, some of which are a bit uncom­mon as we are an open source com­mu­ni­ty project that feeds direct­ly into a Red Hat cus­tomer project. She has to work between slight­ly dif­fer­ent work­flows between an exter­nal GitHub and an inter­nal Git­lab, as well as inter­nal and exter­nal pub­li­ca­tion tool­ing. She also estab­lished her­self with­in the large mul­ti-team engi­neer­ing group incred­i­bly fast, which is an essen­tial com­pe­ten­cy for any tech­ni­cal writer. Every­one knows Lena.

She has repeat­ed­ly demon­strat­ed that she has tak­en the time to under­stand the con­tent she is writ­ing. She knows how to ask the right ques­tions. She reg­u­lar­ly pro­pos­es improve­ments to exist­ing doc­u­men­ta­tion. She always puts out high qual­i­ty work and is open to feed­back on that work. In our open source com­mu­ni­ty, to achieve merge rights in GitHub, each per­son must earn the rights and be pro­posed by a peer. Lena was nom­i­nat­ed and over­whelm­ing­ly endorsed by indi­vid­ual engi­neers to be giv­en merge rights on our doc­u­men­ta­tion GitHub repository.

Watch­ing Lena work has giv­en me hope that there might be some prospect of suc­cess for our project. Hav­ing Lena in our group has put me at ease that we have some­one with full writ­ing, tech­ni­cal, and orga­ni­za­tion­al net­work­ing com­pe­ten­cies that are nec­es­sary to cre­ate qual­i­ty tech­ni­cal doc­u­men­ta­tion. Work­ing with Lena has been a breath of fresh air and demon­strates what can be achieved even with one good per­son work­ing part time.

Melanie Corr, Red Hat Com­mu­ni­ty Man­ag­er — LinkedIn Pro­file

See also Rec­om­men­da­tions on my LinkedIn pro­file for proof of authenticity.